Shipping Policy

At Nuphy, we value your satisfaction and strive to provide efficient shipping services. To ensure a smooth delivery process, kindly provide your correct postal address along with contact details, including a phone number. We can only proceed with shipping if the address provided is accurate. If needed, you can use any suitable shipping origin.

When will we ship the item?

We commit to shipping your ordered item within 1-2 business days from the date of purchase. Additionally, we will promptly upload the tracking number to your account. However, please note that the actual time of delivery relies on the local delivery speed, which is beyond our full control.

When will you receive the item?

Under normal circumstances, you can expect to receive your items within 2-7 business days from the shipping date. It's worth mentioning that in some instances, especially for far and remote areas, the delivery time may extend to 12 business days based on our past experiences. To ensure a swift and efficient delivery, all items will be dispatched from our warehouse in Melbourne, unless stated otherwise.

Please bear in mind that the provided delivery time frame serves as a general guideline only. Delivery times may vary, particularly during peak periods. Occasionally, there might be slight delays, often due to weekends, public holidays, or other unforeseen circumstances. In such cases, we kindly ask you to allow sufficient time for the delivery to be completed.

We appreciate your understanding and cooperation, and our team is always ready to assist you with any shipping-related inquiries. Should you have any questions or concerns, feel free to reach out to our customer support team for further assistance.

Thank you for choosing Nuphy for your shopping needs. We look forward to serving you!